"If not you, then who? If not now, then when?"---SEIZE THE MOMENT!
There's always a lot of talk about having Client Testimonials on your website, facebook page and other social media platforms--it's important...we get that. But recently, the buzz is around Video Testimonials and why you need them for your business. The reason being, as business owners, if you already have satisfied customers who are willing to shout your name from the rooftops, you should be taking advantage of this (mostly) free, and most effective marketing opportunity.
So here are some statistics for you, quoted directly from an article from boast.io, a company that specialises in 'Testimonial Collection Apps'--you can read the full article here...
- People are 63% more likely to purchase a product from a site if it has product ratings and reviews (People Claim).
- 79% of online shoppers tend to trust online reviews as much as recommendations from friends and family (BrightLocal).
- Customer reviews create a 74% increase in product conversion (People Claim).
- Customer testimonials have the highest effectiveness rating for all types of content marketing, with a rating of 89% (WebDAM).
- 90% of consumers admit their buying decisions are influenced by online reviews (Marketing Land).
But here's the interesting thing--when you introduce Video Testimonials as opposed to using only written testimonials, your credibility and trust skyrocket, thereby exponentially increasing the likelihood of your potential customers buying from you and clearly leaving your competition behind.
Now with so much technology available to us, if you're just starting out in business or even if you've been in business for a little while, if you have a smartphone, you can capture a great video testimonial from your happy customers. All you need is just a little bit of planning and forethought, a little bit of know-how when it comes to lighting and backgrounds, and basic equipment--like your smartphone and a mobile phone tripod.
D.I.Y VIDEO TESTIMONIAL EXAMPLE
So just to show you a real-life example of what you can create on your smartphone, at the top of this article, you can view a Client Video Testimonial I created on my iPhone and uploaded to my YouTube channel. Now it isn't a fully professional video production that I would normally create for my clients, but it's professional enough to put on my site. And by creating a professional image that sits over the top, it makes it look more professional.
You see, I was shooting professional head shots for my client and business owner, Nicole, and quite frankly, I had enough to think about without having to also think about a full filming set-up complete with all the gear for a video testimonial. Besides, I already had my full portable studio photography gear, so having additional equipment with a restricted time slot was just going to be too hard.
But I did have my smartphone, bracket and a light stand (you can use a mini-tripod) and very little time. And here's the most important lesson...I had a live customer!! I had standing right in front of me a customer who was buzzing from her just completed session and was ready to shout from the rooftops...and she was right there...ready and primed to give me a glowing testimonial!
Was it a perfect video in terms of lighting and audio? Hell No--but it was good enough! And if you watch and listen to the above video, you can understand why I wanted to capture Nicole's excitement don't you? I was ecstatic! And if I would have waited to try and video this another time (which doesn't often come because our clients are just as busy as we are) I would have missed getting that raw excitement and emotion on camera.
If you can, try to take advantage of opportunities that present themselves. And in order to do that, you have to be prepared. I now always carry around with me my iPhone and a mini-tripod as a minimum, because you never know when that opportunity might present itself.
So remember to ask your happy customers for a testimonial. You can email and ask them for a written testimonial, or you can record a video testimonial if you've been out to see a customer and completed a job that they're happy with. Or you could also organise to record a video testimonial at a later, more convenient date.
WHAT TYPES OF TESTIMONIAL QUESTIONS YOU SHOULD ASK?
Now, here is a GREAT TIP if you want to get great written testimonials that say more than just ..."She was great!" or "I highly recommend (....)". Try writing down a few questions for your customer to answer, so that the information they're giving is more descriptive. And then combine the answers to create a more comprehensive and inspiring testimonial. Of course, be sure to let your customer know what you're doing and why.
Here are three examples of testimonial questions you could ask you customer:
- "What was it about our business that attracted you?" This gives an idea of what uniquely appeals to your target market, and can also draw other customers that are wanting something similar.
- "How did you find dealing with (insert person or business name)?". This speaks about the character of that person or business. It gives insight as to who you or your business are, and is the fastest way to build trust and rapport.
- "What can you tell us about your overall experience, and what was the biggest learning, outcome or takeaway from your experience?" This is one of the most important questions you can ask your customer, because this will reveal exactly what their experience was, especially if it was a great experience, and also what the final result or outcome was for them.
These are just a few suggestions, but you can come up with your own, tailored to suit your business or industry, or they could be based around an event or workshop that you're holding. Hopefully these will stimulate some ideas for you.
So why not begin now? Start collecting video testimonials from your excited customers, because you've got marketing gold right there, ready to be mined. And if you need help to get started, get in touch with me via my website contact page, at Truth Seeker Images Multimedia, whether that's about how to get a DIY video testimonial or a professionally produced video testimonial.
Now if you're ready and serious about learning how to create your own videos with your smartphone, you can register your interest for my upcoming 2 Day Workshop >>> 'DIY Video for the Savvy Entrepreneur', being held in Brisbane on October 28 & 29, 2017. I'd love to see you there and help you get started on your video marketing journey!
Have a great week and ciao for now...
Kerry :) x